Is NinjaAssurance an emergency or life-saving service?
No. NinjaAssurance is a check-in and SMS alert tool only. It does not contact emergency services and must not replace calling local authorities or emergency services.
FAQ
Frequently Asked Questions
Answers to the most common questions about setup, contacts, languages, pricing, and support.
What happens if I miss a check-in?
You receive scheduled reminders first. If you still do not confirm, NinjaAssurance can send SMS alerts to the trusted contacts you added, depending on your settings, plan, network, carrier support, and service availability.
Do my trusted contacts need to install the app?
No. Trusted contacts do not need the app. If escalation happens, they can receive a normal SMS where supported.
Which language will the SMS to my contacts use?
Contact SMS follows the language selected by the NinjaAssurance user inside the app. It does not automatically change based on the contact’s country code or phone number. If a language is unavailable, a fallback language may be used.
Can I add contacts in another country?
Supported international numbers may be added in international format, but SMS delivery depends on country, carrier, technical restrictions, third-party providers, and fair-use limits. Delivery is never guaranteed.
Can a contact ask not to receive SMS?
Yes. A contact can email support@ninjaassurance.com and ask for their number to be blocked or suppressed where reasonably possible. This cannot be guaranteed in every case, for example if the number is entered in another format or a message is already queued.
Do I need consent before adding a trusted contact?
Yes. You should have each trusted contact’s permission before storing their phone number and allowing NinjaAssurance to send them SMS escalations.
Is Basic really a one-off payment?
Yes. Basic is designed as a one-off purchase with no subscription and no monthly fee, subject to the Terms, store/payment rules, account status, misuse rules, legal requirements, and technical service availability.
Is Premium really a one-off payment?
Yes. Premium is designed as a one-off purchase with no subscription and no monthly fee, subject to the Terms, store/payment rules, account status, misuse rules, legal requirements, and technical service availability.
What if SMS alerts are delayed or fail?
SMS and notifications depend on your device, permissions, internet or mobile networks, country and carrier support, Firebase, SMS providers, and other third parties. NinjaAssurance cannot guarantee delivery or timing.
Does the app track my location all the time?
No. The public messaging is based on check-ins, reminders, and SMS escalation, not constant GPS tracking.
Where are the Terms & Conditions?
The official Terms remain at https://ninjaassurance.com/terms-and-conditions/. Translated summaries are provided for information only; the English version controls.